Troubleshooting Tips for Virtual Sessions
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Latest Platform/Online Classroom Updates:
Click here for more information on using the virtual classroom. |
Please see the System requirements below as it relates to your device operating system, browser, and connection (bandwidth). Reminder: Several factors can impact the speed and quality of your internet connection, such as your location, the number of devices connected to the network, the distance between your modem/access point and your computer, as well as other active apps, programs or websites using the network bandwidth during your scheduled session time in the virtual classroom.
System Requirements
| Operating System | Browser | Network |
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Current version or 1 version earlier of:
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Current version or 1 version earlier of:
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Note: You can run a speed test by Googling "Internet speed test" |
Audio & Video Troubleshooting
Audio and video issues mostly occur when not granting the necessary browser permissions or by not having the correct audio/video source selected. Please make sure that you:
- Allow permissions when your browser asks to access your microphone and camera. Here's how to do it.
- Ensure that your computer or mobile is not muted, you have a working speaker and microphone (built-in or external) connected to your computer or mobile.
- Select the correct microphone and camera source from the Device Setup menu.
- Check the Troubleshooting menu for any additional information.
Whiteboard Troubleshooting
A laggy or slow whiteboard is generally caused by a slow internet connection, or having too many files on one whiteboard. You can try:
- Deleting large images from the whiteboard
- Move closer to the router
- Check your internet speed and ensure that it is at least 5Mb/s download, and at least 3Mb/s upload.
- You can run a speed test by Googling "Internet speed test"
- Close tabs and application on your computer that uses the internet
- Ask members of the household to reduce their internet usage (eg. stop downloading or streaming videos)
Important Tips about Extensions and Computer Programs
Add Ons / Extensions: are both terms for software that can add a custom function to your core browser. Extensions can work with browsers such as Google Chrome, Firefox, Edge, or Safari for example. Add-ons can be a broader term that encompasses different types of extensions. For example, in Firefox, extensions are also known as add-ons.
Some extensions might derive from the actual browser developer such as Firefox or Chrome, but sometimes they can come from third-party developers designed to add a new functionality that a browser doesn’t already have. An extension might help to organize windows tabs, provide spell check, translate words on a webpage, etc. Many browser extensions are safe, but please be mindful that there is always some degree of inherent risk. Installing an extension introduces new software to your browser.
Programs / Application Software: also known as end-user programs. These applications are normally utilized by end users to perform a variety of tasks, such as communication, creativity, or productivity tasks. Examples include, word processing software like Microsoft Word or Pages, security software such as Norton Antivirus and McAfee, along with multimedia software such as iMovie or Adobe Photoshop. These applications are usually downloaded to your computer device, or sometimes they are built in. Similar to browser extensions, users should always be mindful before installing applications to their devices.
- Please refrain from downloading applications/programs from unknown sources or sites.
- Only download programs from reputable and safe sources/websites.
Below we have added a few extensions flagged by our Support team as causing issues for users in the Littera Virtual Classroom:
Browser Extensions
- Wordtune AI Generator (this extension has caused issues for tutors within the LVC.)
- NC Beauty Camera (this extension has caused an issue for a tutor within the LVC.)
- Survey Junkie (this extension has caused issues for tutors within the LVC.)
Security Software
- Kaspersky (this security software has caused issues for tutors within the LVC.)