Confirm that you are accessing the login page by going to login.litteraeducation.com/yourschoolname or go to login.litteraeducation.com and search for your Organization.
Make sure you're logging in properly. Depending on your district or organization’s setup, you may log in using your social account, or using your Littera credentials.
Make sure there aren't any extra spaces and that all letters are properly capitalized.
Virtual session issues
Make sure the browser has access to Camera and Microphone.
Please try refreshing the following areas, as indicated in the screenshot below. (Your browser window, the Learncube whiteboard and/or the Learncube video/audio area.)
Teachers, students, and families can reach out to their school or learning center for additional assistance.
Contact Littera Support
School or organizational staff can reach out to Support by clicking the Contact Support link in the top right of this screen. You’ll be prompted to sign in with your Zendesk credentials.
If you do not have credentials, contact your school or learning center.
When contacting Support, it’s helpful to provide the following:
The user(s) experiencing the issue and their role in the Littera platform.
A screenshot or video of the issue, along with a brief description. If the file is too large to attach, insert a link to it. Note: Here’s some information on taking screenshots/videos from Chrome, Mac, or on a Chromebook.
