Experiencing issues?

Signing in

1. Confirm that you are accessing the login page by going to app.litteraeducation.com 
   and choosing the appropriate option:
   • Students: Click I'm a Student
   • Adults: Click Sign In as Another Role
2. Make sure you're logging in properly. Depending on your district or organization’s setup, you may log in using your social account, or using your Littera credentials.
   • Make sure there aren't any extra spaces and that all letters are properly capitalized.

Virtual session issues

1. Make sure the browser has access to Camera and Microphone.
   
   
2. From the virtual classroom, click More Tools and choose Connection Refresh.
   
3. This may be an issue with your browser cache. Try logging in using Incognito Mode in Chrome, Private Browsing in Firefox, or Private Browsing in Safari.
   Note: You can also clear your browser cache in Chrome, Firefox, or Safari.

Contact your school or organization

• Teachers, students, and families can reach out to their school or learning center for additional assistance.

Contact Littera Support

• School or organizational staff can reach out to Support by clicking the Contact Support link in the top right of this screen. You’ll be prompted to sign in with your Zendesk credentials.
  
  • If you do not have credentials, contact your school or learning center.
• When contacting Support, it’s helpful to provide the following:
  
  • The user(s) experiencing the issue and their role in the platform.
  • A screenshot or video of the issue, along with a brief description. If the file is too large to attach, insert a link to it.
    Note: Here’s some information on taking screenshots/videos from Chrome, Mac, or on a Chromebook.
  • Your browser information.

•